FAQ

Q1: How can I place an order on Zeintix?

A: Browse our range of products, add your desired items to the cart, and proceed to checkout. Follow the prompts to complete your purchase securely.

Q2: Can I modify or cancel my order after placing it?

A: Yes, you can modify or cancel your order within 1 hour of placement. Please contact our customer support immediately via our Contact Form.

Q3: How can I track my order?

A: Once your order is shipped, you’ll receive a tracking number via email. You can use this to track your order on our Order Tracking page or through the courier’s website.

For any questions, feel free to contact us through our Contact Form.

Q1: What delivery methods are available?
A: We offer a range of delivery options including home delivery and collection points. Available methods may vary by country and are shown at checkout.

Q2: What are the delivery charges?
A: Delivery charges depend on your selected shipping method and location. These are calculated at checkout. Free shipping is available on orders over £75.

Q3: Do you offer delivery insurance?
A: Yes, optional insurance covers theft or loss during transit. Cost: £0.99 per £150 of your order value. This does not cover parcels in poor condition—please refuse such deliveries or leave them unopened at your post office.

Q4: Can I change my delivery address after ordering?
A: You can change your address before dispatch by updating it during checkout or in your account’s address book. Once shipped, changes are not possible.

Q5: What are delivery restrictions?
A: Some products have quantity limits or can’t be shipped outside certain regions. Orders placed despite restrictions will be automatically refunded.

Q6: What should I do if my payment is declined?
A: Contact your bank for details. Your order won’t be registered, and you may retry using another payment method.

Q7: I’ve been charged but my order hasn’t shipped—what now?
A: Please contact our Customer Support to resolve the issue promptly.

Q8: I was charged twice—how do I fix this?
A: Double charges can occur due to processing errors. Contact our Customer Support for immediate assistance.

Q9: How can I track my order?
A: Once your order is dispatched, we’ll email you a tracking number so you can monitor your delivery.

Q10: What if I receive a damaged or incorrect item?
A: Contact us within 7 days via our Contact Form. We’ll help arrange a return, replacement, or refund promptly.

Q11: Do you ship internationally?
A: Currently, we ship within the UK only.

Q12: Do you offer same-day or next-day delivery?
A: Not at this time, but we are working to introduce faster delivery options in the future.

Q13: Do you offer gift wrapping or special packaging?
A: Currently, gift wrapping is not available, but we ensure secure packaging for all items.

Q14: Can I request a specific delivery date?
A: We cannot guarantee a specific date, but expedited shipping is available for faster delivery.

For all delivery inquiries, please reach out to us through our Contact Form.

Q1: What is your return policy?
A: You have 14 days to return unused, unopened products in original condition. Contact Customer Support for a return label.

Q2: How do I start a return?
A: Reach out via our Contact Form or call us. We’ll guide you through the process and provide return instructions.

Q3: Can I return a damaged item?
A: Yes. If you receive a damaged item, please contact us immediately with photos so we can resolve the issue promptly.

Q4: When will I receive my refund?
A: Refunds are processed within 5-7 business days after we receive and inspect your returned item.

Q5: Are return shipping costs covered?
A: Return shipping costs are covered only if the item is faulty or incorrect. For other returns, customers are responsible for return postage.

Q6: Can I exchange an item instead of returning it?
A: We do not offer direct exchanges. Please return the item for a refund and place a new order for the desired product.

Q7: Can I return opened or used items?
A: For hygiene and safety reasons, we cannot accept returns of opened or used items unless they are faulty.

Q8: How will I know if my return has been received?
A: Once we receive your return, we’ll notify you via email and update you on your refund status.

For any questions, feel free to contact us through our Contact Form.

Q1: What can I do in my customer account?
A: You can track your orders, update contact details and passwords, and check loyalty points.

Q2: How do I create an account?
A:

• Without placing an order: Click “Register” and fill in your details here.
• While placing an order: At checkout, click “Register” and complete the form.

✔ Tip: Use a valid email address for order updates and newsletters. Check your spam/junk folder if you don’t receive emails.

Q3: What if I can’t register?
A: Ensure all required fields (marked with a red asterisk *) are completed.

Q4: What is my account email used for?
A:

• It’s your login for account access.
• Used for order updates and customer service communication.
• Receives promotional offers and newsletters.

Q5: I forgot my password—what now?
A: Click “Forgot your password?” on the login page, enter your email, and follow the link sent to reset your password. The link is valid for 48 hours.

Q6: How do I change my personal information?
A: Log in to your account and go to the “My Account” section to update your email, password, billing, or delivery addresses anytime.

For any questions, feel free to contact us through our Contact Form.

Q1: How do I unsubscribe from the Zeintix newsletter?

A: You can unsubscribe from our newsletter at any time. Simply click the “Unsubscribe” link located at the bottom of any newsletter email you’ve received from us. If you experience any issues or need further assistance, please reach out to us through our Contact Form — we’re happy to help.

📩 You’ll receive a confirmation email once unsubscribed.

Q1: I can’t add items to my cart. What should I do?
A: Ensure the product is in stock and your browser allows cookies. If issues persist, contact Customer Support.

Q2: I didn’t receive an order confirmation email. What now?
A: Check your spam/junk folder. If it’s not there, verify your email address is correct in your account or contact us.

Q3: I can’t log in to my account. How can I reset my password?
A: Click “Forgot Password” on the login page to reset it. If you still face issues, contact our support team.

Q1: How can I contact Zeintix for support or inquiries?
A: For any questions or assistance, please reach out to us through our Contact Form. We’re here to help and will get back to you promptly! 😊