Frequently ~

Asked Questions

If you have other burning questions we weren’t able to address here, feel free to contact.

Contact us

Customer Account ~

Your Zeintix account allows you to:

  • Track the status of your orders and deliveries.

  • Update your contact details and password.

  • View and manage your saved addresses.

  • Access past invoices and order history.

You can create an account in two ways:

  1. Without placing an order:

    • Visit our Create Account page.

    • Fill in your details, email address, and password.

    • Click Register.

  2. When placing your first order:

    • Add products to your cart and proceed to checkout.

    • Select Register during checkout.

    • Complete the registration form.

Your email address is:

  • Your login ID for accessing your account.

  • The main way we send order confirmations, invoices, and shipping updates.

  • The address for receiving our newsletter (if subscribed).

  • Click Forgot your password? on the login page.

  • Enter your email address and click Submit.

  • Follow the link in the email to set a new password.

  • Log in to your Zeintix account.

  • Go to My Account.

  • Select the section you want to update (email, password, billing, or delivery address).

My Order ~

To shop at Zeintix, simply browse our products and click “Add to Cart”.
Once you’ve added your items, click “View Cart” to review your selections. Here, you can:

  • Update quantities

  • Remove items

  • Apply a promo code

  • Estimate delivery costs

When you’re ready, click “Proceed to Checkout” and follow the steps:

  1. Sign In / Register – If you already have a Zeintix account, log in. If not, create one with your details and a valid email.

  2. Delivery – Choose your preferred shipping method and confirm your address.

  3. Order Summary – Review items, addresses, shipping method, and costs.

  4. Payment – Select your payment option and complete the transaction.

  5. Confirmation – You’ll see an on-screen confirmation and receive an email with your order details.

In your shopping cart, enter your code in the “Promo Code” box and click “Apply”.

  • The discount will appear instantly if the code is valid.

  • Make sure your code hasn’t expired. Expired codes can’t be reactivated.

Double-check for typos and confirm the promo is still valid. If it still doesn’t work, contact Zeintix Customer Support before completing your order.

Once shipped, you’ll receive an email with a tracking link.
You can also log into your Zeintix Account → My Orders to view your order status and tracking number.

You have 14 days from delivery to return unused, unopened items in original packaging.
Contact Customer Support for a returns label before sending anything back.
Items returned without prior approval may not be accepted.

If your order hasn’t entered the shipping process, we may be able to update or cancel it.
Contact Customer Support as soon as possible to check your options.

Contact Zeintix Customer Support immediately with photos of the damaged product.
We’ll arrange a replacement or refund based on the situation.

Invoices are emailed after dispatch. If you haven’t received it, check your spam/junk folder or download it directly from your Zeintix Account → My Orders.

Check your spam/junk folder first. If it’s not there, log into your account to verify your order status. If the email address was entered incorrectly, update it in your account settings and Contact Support to resend the confirmation.

A few days after delivery, Zeintix will email you a review link so you can share feedback on your purchased products.

Delivery & Payment ~

Zeintix offers fast and reliable delivery across the UK through:

  • Amazon Shipping – Quick and trackable delivery using Amazon’s logistics network.

  • DPD Delivery – Fully trackable service with real-time updates and a one-hour delivery window.

The available options for your order, along with delivery times and costs, will be shown at checkout.

  • Standard Delivery is FREE for orders over £75.
  • For orders under £75, Standard Delivery is ££9.95.
  • Standard Delivery usually takes 5–7 business days.
  • Express Delivery is available for an additional fee and typically arrives in 3–5 business days.

If your payment is declined, please contact your bank or payment provider to check for any issues. Your order will not be processed until payment is successfully completed. You can then try placing your order again using a valid payment method.

Currently, Zeintix delivers only within the UK. Certain products may have quantity restrictions due to supplier or regulatory guidelines. If a restricted product is accidentally purchased, we will issue a full refund.

Delivery charges cover the cost of safely transporting your order from our warehouse to your delivery address. Costs vary depending on the delivery method you choose and any extra services (such as express delivery or insurance).

  • Before placing your order: You can enter your preferred delivery address at checkout.

  • After placing your order but before dispatch: Contact our Customer Service team as soon as possible.

  • After dispatch: Unfortunately, we cannot change the delivery address once your parcel is on its way due to automated courier processes.

Yes, you can choose a different delivery address at checkout, such as a work address or a gift recipient’s address.

If you notice your order has been charged but not yet shipped, please contact our Customer Service team so we can investigate and update you.

If you believe you have been charged twice, contact our Customer Service team immediately. We will review your order and work with your bank to resolve the issue as quickly as possible.