Refund and ~

Returns Policy

Last updated: 10 August 2025

At Zeintix.com, your satisfaction is our priority. If you’re not completely happy with your purchase, this policy outlines your rights and how to request a refund, return, or exchange.

Returns

You have the right to return most items within 14 calendar days from the day you receive your order, in line with UK Consumer Contracts Regulations.

To be eligible for a return:

  • Items must be unused, unopened, and in their original packaging.

  • Products must be in the same condition as when received.

  • Some items cannot be returned due to hygiene or safety reasons if opened, such as cosmetics, skincare, personal care, and hygiene products.

To start a return, contact our Customer Service team at Contact  on our website within 14 days of receiving your order.

Refunds

Once your return is received and inspected, we will notify you about the approval or rejection of your refund.

  • Approved refunds will be processed back to your original payment method within 14 working days.

  • Please note, shipping costs for delivery and returns are generally non-refundable unless the product is faulty or there was an error on our part.

  • Partial refunds may be issued if items are returned damaged, used, or not in their original condition.

Exchanges

If you would like to exchange an item, please follow the returns procedure and place a new order for the replacement product.

Faulty or Damaged Items

If your item arrives faulty, damaged, or incorrect, contact us immediately at Contact Form with your order details and photos of the issue.

We will offer a replacement, repair, or full refund and cover any return shipping costs.

How to Return an Item

  1. Contact Customer Service within 14 days of delivery to request a return.

  2. Pack the item securely in its original packaging.

  3. Send your return to the address below (you may be responsible for return shipping unless the return is due to our error or a faulty product):

Important Information

  • Please keep proof of postage and tracking details until your return has been processed.

  • We recommend using a tracked shipping service or purchasing shipping insurance for valuable items.

  • Returns not meeting the above conditions may be refused or result in partial refunds.

Questions?

For any questions about refunds, returns, or exchanges, contact us anytime at our website’s contact form.